{"id":517,"date":"2023-05-09T12:00:00","date_gmt":"2023-05-09T04:00:00","guid":{"rendered":"https:\/\/hsiehchengyi.com\/?post_type=blog&#038;p=517"},"modified":"2026-04-05T09:06:07","modified_gmt":"2026-04-05T01:06:07","slug":"know-user-with-empathy","status":"publish","type":"blog","link":"https:\/\/hsiehchengyi.com\/ja\/blog\/know-user-with-empathy\/","title":{"rendered":"\u540c\u7406\u800c\u975e\u540c\u60c5\uff1a\u4e86\u89e3\u7c89\u7d72\u770b\u5230\u4ec0\u9ebc\u3001\u807d\u5230\u4ec0\u9ebc\u3001\u611f\u53d7\u5230\u4ec0\u9ebc\u624d\u662f\u6210\u529f\u7684\u793e\u7fa4\u7d93\u71df\u8005"},"content":{"rendered":"<p>\u4e86\u89e3\u7c89\u7d72\u662f\u5efa\u7acb\u6210\u529f\u7684\u63d2\u756b\u5bb6\u793e\u7fa4\u7684\u7b2c\u4e00\u6b65\u3002\u8a8d\u8b58\u540c\u60c5\u5fc3\u8207\u540c\u7406\u5fc3\u7684\u5dee\u7570\uff0c\u4f60\u624d\u80fd\u771f\u6b63\u4ee5\u4ee4\u4eba\u611f\u5230\u8212\u9069\u7684\u65b9\u5f0f\u95dc\u61f7\u3001\u4e86\u89e3\u4f60\u7684\u7c89\u7d72\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/hsiehchengyi.com\/wp-content\/uploads\/2023\/05\/know-user-with-empathy.jpg\" alt=\"\u8b1d\u627f\u9091 \u300a\u7528UIUX\u6253\u9020\u6210\u529f\u793e\u7fa4\u7d93\u71df\uff01\u300b\u7cfb\u5217\u6587\u7ae0 \u540c\u7406\u800c\u975e\u540c\u60c5\uff1a\u4e86\u89e3\u7c89\u7d72\u7684\u8996\u91ce\u624d\u662f\u6210\u529f\u7684\u7d93\u71df\u8005\" class=\"wp-image-518\" srcset=\"https:\/\/hsiehchengyi.com\/wp-content\/uploads\/2023\/05\/know-user-with-empathy.jpg 1920w, https:\/\/hsiehchengyi.com\/wp-content\/uploads\/2023\/05\/know-user-with-empathy-300x169.jpg 300w, https:\/\/hsiehchengyi.com\/wp-content\/uploads\/2023\/05\/know-user-with-empathy-768x432.jpg 768w, https:\/\/hsiehchengyi.com\/wp-content\/uploads\/2023\/05\/know-user-with-empathy-1536x864.jpg 1536w, https:\/\/hsiehchengyi.com\/wp-content\/uploads\/2023\/05\/know-user-with-empathy-1160x653.jpg 1160w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u4e86\u89e3\u7c89\u7d72\u5f88\u91cd\u8981\uff0c\u4f46\u6211\u8a72\u5982\u4f55\u505a\u8d77\uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/images.pexels.com\/photos\/708440\/pexels-photo-708440.jpeg?auto=compress&amp;cs=tinysrgb&amp;w=1260&amp;h=750&amp;dpr=2\" alt=\"\"\/><figcaption class=\"wp-element-caption\">\u4e86\u89e3\u7c89\u7d72\u662f\u5efa\u7acb\u6210\u529f\u63d2\u756b\u793e\u7fa4\u7d93\u71df\u7684\u7b2c\u4e00\u6b65\u3002Source: <a href=\"https:\/\/www.pexels.com\/zh-tw\/photo\/708440\/\">Pexel<\/a><\/figcaption><\/figure>\n\n\n\n<p>\u5728<a href=\"https:\/\/hsiehchengyi.com\/ja\/blog\/view-from-brand-and-view-from-user\/\">\u524d\u7bc7\u6587\u7ae0<\/a>\u4e2d\uff0c\u6211\u5011\u5df2\u7d93\u8aaa\u660e\u904e\u8a2d\u8a08\u601d\u8003\u662f\u5f9e\u6838\u5fc3\u554f\u984c\u601d\u8003\u7684\u95dc\u9375\uff1b\u800c\u4e86\u89e3\u7c89\u7d72\u5247\u662f\u5efa\u7acb\u6210\u529f\u7684\u63d2\u756b\u5bb6\u793e\u7fa4\u7684\u7b2c\u4e00\u6b65\u3002\u90a3\u9ebc\uff0c\u7a76\u7adf\u6211\u5011\u8a72\u5982\u4f55\u4e86\u89e3\u7c89\u7d72\u5462\uff1f\u96e3\u9053\u96a8\u4fbf\u627e\u8eab\u908a\u7684\u670b\u53cb\u554f\u554f\u4ed6\u5011\u7684\u610f\u898b\uff0c\u80e1\u4e82\u5730\u5728\u793e\u7fa4\u5a92\u9ad4\u6216google\u4e0a\u641c\u7d22\u5c31\u7b97\u4e86\u55ce\uff1f<\/p>\n\n\n\n<p>\u7576\u7136\u4e0d\u662f\u7684\u3002<\/p>\n\n\n\n<p>\u4e86\u89e3\u7c89\u7d72\u662f\u4e00\u9805\u8aaa\u7c21\u55ae\u4e5f\u7c21\u55ae\uff0c\u8aaa\u96e3\u4e5f\u56f0\u96e3\u7684\u5de5\u4f5c\u3002\u4f60\u5fc5\u9808\u8981\u50cf\u5fcd\u8005\u4e00\u822c\uff0c\u5f9e\u8eab\u9ad4\u5230\u5fc3\u9748\u90fd\u5fb9\u5fb9\u5e95\u5e95\u5316\u8eab\u70ba\u4e00\u4f4d\u7c89\u7d72\uff0c\u5f9e\u4ed6\u5011\u7684\u8eab\u4efd\u89c0\u5bdf\u81ea\u5df1\u3001\u89c0\u5bdf\u4ed6\u4eba\uff0c\u624d\u6709\u8fa6\u6cd5\u8490\u96c6\u5230\u5c0d\u7d93\u71df\u8005\u7684\u6211\u5011\u800c\u8a00\u6709\u50f9\u503c\u7684\u8cc7\u8a0a\u3002\u77db\u76fe\u7684\u662f\uff0c\u9019\u9805\u5316\u8eab\u6280\u80fd\u537b\u8207\u7d93\u71df\u8005\u89d2\u8272\u885d\u7a81\u3002<\/p>\n\n\n\n<p>\u7576\u4f60\u5316\u8eab\u70ba\u7c89\u7d72\u5f8c\uff0c\u4f60\u5f88\u6709\u53ef\u80fd\u6703\u767c\u73fe\u4ed6\u5011\u60f3\u7684\u548c\u4f60\u731c\u6e2c\u7684\u5927\u76f8\u5f91\u5ead\uff0c\u751a\u81f3\u4ee4\u4eba\u96e3\u4ee5\u63a5\u53d7\uff08\u6211\u611b\u6211\u7684\u7c89\u7d72\uff0c\u4f46\u7c89\u7d72\u537b\u6c92\u90a3\u9ebc\u611b\u6211\u554a\ud83d\udc94\uff09\u3002\u9019\u6642\u8acb\u4e0d\u8981\u7070\u5fc3\uff0c\u6211\u5011\u4e4b\u6240\u4ee5\u8981\u4e86\u89e3\u7c89\u7d72\uff0c\u5c31\u662f\u70ba\u4e86\u8981\u63d0\u4f9b\u4ed6\u5011\u66f4\u597d\u7684\u7522\u54c1\u6216\u670d\u52d9\u3002\u56e0\u6b64\uff0c\u4ed6\u5011\u548c\u4f60\u7684\u60f3\u50cf\u4e0d\u4e00\u6a23\u662f\u5f88\u6b63\u5e38\u7684\uff0c\u9019\u4e5f\u662f\u4f60\u6709\u8a31\u591a\u6539\u5584\u6a5f\u6703\u7684\u5fb5\u5146\u3002\u552f\u4e00\u9700\u8981\u6ce8\u610f\u7684\u662f\uff0c\u4f60\u5f97\u6b63\u8996\u4ed6\u5011\u548c\u4f60\u60f3\u7684\u4e0d\u4e00\u6a23\uff0c\u4e0b\u5b9a\u6c7a\u5fc3\u505a\u51fa\u6539\u8b8a\u3002<\/p>\n\n\n\n<p>\u5982\u679c\u4f60\u5df2\u7d93\u4e0b\u5b9a\u6c7a\u5fc3\uff0c\u90a3\u9ebc\u5c31\u8b93\u6211\u4f86\u544a\u8a34\u4f60\u5b78\u6703\u5316\u8eab\u70ba\u7c89\u7d72\u4e4b\u524d\u6240\u9700\u77e5\u9053\u7684\u300c\u540c\u7406\u5fc3Empathy\u300d\u662f\u4ec0\u9ebc\uff01<\/p>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u540c\u7406\u800c\u975e\u540c\u60c5\uff1a\u5c07\u81ea\u5df1\u7684\u4f4d\u7f6e\u8207\u5c0d\u65b9\u653e\u5728\u540c\u6a23\u9ad8\u5ea6\uff0c\u9762\u5411\u540c\u500b\u65b9\u5411<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"\u540c\u7406\u5fc3(Empathy) vs \u540c\u60c5\u5fc3(Sympathy)\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/3kgKanOYSsU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><strong>\u540c\u7406\u5fc3\uff08Empathy\uff09\u8207\u540c\u60c5\u5fc3\uff08Sympathy\uff09\u662f\u5169\u7a2e\u5b8c\u5168\u4e0d\u540c\u7684\u6982\u5ff5\uff0c\u96d6\u7136\u540d\u5b57\u5f88\u50cf\uff0c\u4f46\u5b83\u5011\u6240\u5e36\u4f86\u7684\u6548\u679c\u537b\u5927\u4e0d\u76f8\u540c\u3002<\/strong>\u60f3\u50cf\u4e00\u4e0b\u4f60\u7684\u670b\u53cb\u4eca\u5929\u525b\u5931\u6200\uff0c\u4f60\u9700\u8981\u8b1b\u4e9b\u8a71\u4f86\u8b93\u4ed6\u611f\u53d7\u597d\u904e\u4e00\u4e9b\u3002\u90a3\u9ebc\uff0c\u4f60\u6703\u8aaa\u4ec0\u9ebc\u5462\uff1f\u8acb\u66ab\u505c\u4e26\u601d\u8003\u4e00\u4e0b\u5f8c\u518d\u4f86\u770b\u4ee5\u4e0b\u7684\u89e3\u6790\u3002<\/p>\n\n\n\n<p>\u4f7f\u7528\u540c\u60c5\u5fc3\u7684\u4eba\u8207\u4f7f\u7528\u540c\u7406\u5fc3\u7684\u4eba\u53ef\u80fd\u6703\u56de\u7b54\uff1a<\/p>\n\n\n\n<ul 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class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/images.pexels.com\/photos\/3768156\/pexels-photo-3768156.jpeg?auto=compress&amp;cs=tinysrgb&amp;w=1260&amp;h=750&amp;dpr=2\" alt=\"\"\/><figcaption class=\"wp-element-caption\">\u540c\u7406\u5fc3\u662f\u4f7f\u7528\u300c\u611f\u540c\u8eab\u53d7\u300d\u7684\u5fc3\u60c5\u5728\u8aaa\u8a71\uff0c\u800c\u975e\u4e0a\u5c0d\u4e0b\u5f0f\u7684\u8aaa\u6559\u3002Source: <a 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